Cisco® Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace.

Cisco Unified Presence is tightly integrated with various desktop clients and applications. It enables Cisco Unified Personal Communicator, the Cisco Unified Communications enterprise desktop client, to perform numerous functions such as Instant Messaging, click to call, phone control, voice, video, and web collaboration. Cisco Unified Presence provides a unified presence service for Cisco Unified Mobile Communicator and other mobile clients. The solution also provides an integrated Instant Messaging and presence experience for various contact center applications. Cisco Unified Presence supports the interfacing of third party Extensible Messaging and Presence Protocol (XMPP) clients and has built in support for permanent chat. In addition, it provides Cisco Unified Communications Manager telephony presence for IBM Sametime and telephony enablement of Microsoft Office Communicator.

Cisco Unified Presence offers customers and partners the flexibility of rich, open interfaces that allow enablement of Instant Messaging and presence to enable business applications.

Product Overview

Customers adopt Cisco Unified Communication Solutions to increase productivity, speed up communication, and enable collaboration with either colleagues within the enterprise or external partners and suppliers.

Cisco Unified Presence takes the rich feature set of the Jabber Extensible Communications Platform (XCP) and delivers it as part of Cisco Unified Presence. Using this Jabber technology it delivers enhanced enterprise Instant Messaging features, including group chat, permanent chat, and IM logging, along with a suite of business-to-business and business-to-consumer Instant Messaging and presence open federations.

Cisco Unified Presence "Powered by Jabber" lays the foundation to deliver enterprise Instant Messaging and presence enabled collaboration capabilities. Customers powered by Cisco Unified Presence and Cisco Unified Communications Solutions can then view the presence status or availability of the people they want to communicate with, exchange instant messages with these individuals, and escalate to a voice call or rich collaborative session.

Cisco Unified Presence natively supports standards based Jabber XMPP and SIP for Instant Messaging and Presence Leveraging Extensions SIP/SIMPLE. With this dual protocol capability, Cisco Unified Presence offers customers a choice of either rich featured Cisco Unified Communications clients or any third party XMPP compliant Instant Messaging and presence client.

Cisco Unified Presence also supports presence oriented Simple Object Access Protocol (SOAP) and Representational State Transfer (REST) interfaces. In addition, Cisco Unified Presence enables integration through Cisco XMPP Libaries, which is a javascript presence and Instant Messaging interface that allows customers and application developers to extend presence and Instant Messaging to web based applications.